Our goal is to offer you the best shipping options, no matter where you live. We deliver to customers all over the world and make sure you receive the highest level of service at all times.

Processing Time

Each order goes through verification, quality check, and packaging before shipping.
Orders are sent to our manufacturer for dispatch. The manufacturer and postal service process orders within 1–3 days.

Shipping Time

This is the time it takes for your package to travel from our warehouse to your address.
All items are shipped directly from our suppliers. Estimated delivery times:

• United States: 7–14 business days

• Europe: 7–15 business days

• Rest of the world: similar time frames

We will provide tracking information once your order is shipped.

If you have any questions about your order, you can always reach us at support@dixvitaswallets.com.

---

RETURNS POLICY

If more than 14 days have passed since your order date and you have not received your package, please contact us to check the status:
📧 support@dixvitaswallets.com

Return Window

Our return policy lasts 30 days from the day your order is delivered.
After 30 days, we can no longer offer a refund or exchange.

Return Conditions

To qualify for a return:

• The item must be unused

• In the same condition as received

• In the original packaging

You are responsible for covering the shipping costs to return your item.

Refunds (if applicable)

Once your return is received and inspected, we’ll send an email confirming we got your item and letting you know if your refund was approved or denied.
If approved, a refund will be issued to your original payment method within a few business days.

If You Haven’t Received a Refund Yet

1. Check your bank account again.

2. Contact your credit card company (it may take time to post).

3. Contact your bank (some processing delays may occur).

If you’ve done all this and still haven’t received your refund, email us at support@dixvitaswallets.com.

Exchanges (if applicable)

We replace items only if they are defective or damaged.
If you need the same item exchanged, please contact us at support@dixvitaswallets.com.

---

How to Return a Product

Please email support@dixvitaswallets.com for return instructions.

You will be responsible for paying your own shipping costs. Shipping fees are non-refundable.
Depending on your location, delivery times for exchanged items may vary.

If you’re returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item without tracking.