Refund policy

We stand behind what we make. You have 30 days after receiving your item to request a return — everywhere we ship, including the UK, EU, Australia, and Canada. This is more generous than any local legal minimum, so it's the policy for everyone.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at chaoticproductsllc@gmail.com, or request one directly from your account page.

If your return is accepted, we'll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chaoticproductsllc@gmail.com

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom or personalized items (such as monogrammed or made-to-order pieces) cannot be returned unless defective. We also do not accept returns on final sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your rights as an EU or UK customer
If you're ordering from the European Union or United Kingdom, the law gives you protections on top of the 30-day policy above. Where the law and our store policy differ, whichever is better for you applies.

Right to cancel — no reason required. You have the right to cancel your order within 14 days of receiving your goods, for any reason and without justification. This is separate from, and in addition to, our 30-day return window.

How to cancel. Notify us at chaoticproductsllc@gmail.com within the 14-day period, or use the cancellation option on your account page. A simple message telling us you wish to cancel is enough.

Sending the item back. Once you've told us you're cancelling, you have a further 14 days to send the item back to us. We'll provide a prepaid return label — you won't be charged for return shipping.

Your refund. Once we receive the item (or you provide proof you've sent it), we'll refund you within 14 days, using your original payment method, including standard delivery charges if any.

Handling the item before you decide. You're welcome to examine the item as you would in a shop, but if it comes back visibly used, worn, or altered beyond that, we may deduct an amount reflecting the reduction in value.

What's excluded. Custom or personalized goods made to your specification are not eligible for this 14-day cancellation right. Our standard exceptions above still apply.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. For EU and UK statutory cancellations, this happens within 14 days of our receiving the item back. For all other returns, refunds are processed within 10 business days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more time than stated above has passed since we've approved your return, please contact us at chaoticproductsllc@gmail.com